All made to order jewelry, engagement and wedding pieces ship via complimentary free delivery service. Each item is crafted by hand and ships within 10-14 business days of purchase.
Please, don't hesitate to contact us for any additional information. We are here for you!
If you have not received your order within five business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number.
For international customers, please allow ten business days.
We offer free shipping to all our United States and international customers.
Domestic orders: 1-5 business days
International orders: 3-7 business days
We offer free returns. If for any reason you are not satisfied, we will gladly accept items for refund or exchange within 30 days of purchase. All refunds will be issued to the original form of payment. All returns must be unworn and in sellable condition. Returned merchandise should include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can always contact us for any return question at firstname.lastname@example.org.
Important: We do not accept liability for goods returned using any method other than our collection service.