Below FAQs are some common concerns of our clients before they make purchasing, if you have other questions, please just send it to

Ordering on is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. 

Yes, it is safe to order on We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Orsini is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained here in are subject to change as taxation regulations continue to evolve. Orsini continuously monitors state and local tax laws to ensure compliance. Customer Requirements under Applicable Law Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to US tax unless it’s specifically exempt from taxation. For any purchase which Orsini does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website. currently accepts all major credit cards. For information on alternate payment methods, please contact Customer Service at

Yes, Orsini offers resizing for select items. Please contact Customer Service at to learn more.

Yes, you will be given the opportunity to create a personalized message at checkout. The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message. 

Orsini invites you to express yourself with a customized gift message to accompany your purchase. Please refrain from using objectionable words, phrases and obscenities in your message. Orsini reserves the right to remove any such objectionable words or phrases from your personalized messages. Please contact Customer Service at if you have any questions regarding this policy.

Yes, while Orsini features an extensive collection of its merchandise for online shopping. We have a store in Miami at hotel Setai hotel for offline purchases. For more information please reach out to us at

As a complimentary service, our knowledgeable Personal Shoppers are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To contact one of our Personal Shoppers, please email us at offers complimentary free shipping and free returns for all online orders.

For more information click here

Yes, is responsible for orders until the package is delivered to the customer.  If the package goes missing, Orsini may choose to open an investigation with the carrier to determine the responsible party. Please contact us at if your order details indicate the package has been delivered but nothing was received.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

Prices on are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase. does not issue refunds without a sales receipt. Articles are accepted for credit or exchange in the U.S. if returned in salable condition within 30days, accompanied by a sales receipt. Some exclusions may apply.

Unfortunately, engraved items cannot be returned to

For items purchased on, the optimal placement for engraving will be decided by our engravers.

Yes, For additional options or more information about our engraving services, please contact us at

Yes, we have taken rigorous steps to assure that conflict diamonds do not enter our inventory. is committed to sourcing natural and precious materials in an ethical and sustainable manner. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process.

Learn more here

Choosing a diamond is a personal experience, and we encourage you to see each diamond for its complete beauty. Every diamond has distinguishing characteristics known as the 4Cs—cut, clarity, color and carat weight—and each plays a specific role in determining a diamond’s unique value.

Read more here

Yes, your  Diamond Certificate arrives with your engagement purchase on request. For more information reach out to us at

We want you to have the ring of your dreams. We offer Financing, which provides interest-free financing for all engagement rings, for U.S. customers only.

If you are interested in Financing for an engagement ring purchase, please contact us at

Yes, is proud to offer complimentary ring engraving and ring box embossing with your purchase. Whether initials, a date, shared joke or romantic sentiment, our engraving and embossing services add a meaningful, distinct touch.